PXJ Article
Showing 65–80 of 540 results
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Patient Family & Community EngagementBefore it is over: A family’s experience with end-of-life care during COVID-related restrictive visitation policies
It is not uncommon in the American medical community that a personal narrative sparks a conversation about a controversial topic. In 1988 the Journal of American Medical Association published a narrative by a medical doctor which provoked a debate on euthanasia within the readership of the journal and the greater public. The testimony that I
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Innovation & TechnologyBeneath the surface of talking about physicians: A statistical model of language for patient experience comments
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Staff & Provider EngagementBeyond credentialing in physician selection: Application of an instrument that measures behavioral aptitude
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Policy & Measurement
Beyond HCAHPS: Analysis of patients’ comments provides an expanded review of their hospital experiences
An important concern for health care professionals is that standardized patient surveys may not fully capture all the topics that are important to patients. As a result, health care professionals may not have a complete picture of what their patients experience. The purpose of this research is to utilize a state-of-the-art Natural Language Processing technique
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Patient Family & Community EngagementBeyond patient-centered care: Enhancing the patient experience in mental health services through patient-perspective care
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Staff & Provider EngagementBeyond platitudes: A nurse’s journey of self-reflection and vulnerability
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Staff & Provider EngagementBeyond service education: Impacting the human experience with sustained training utilizing the Experience Model of Communication
Patients scheduling or checking in for medical appointments often share with frontline employees’ details of their stories, including their worries, prior negative experiences, and hopes. These interactions require employees to not only complete their task, but also to be mindfully present, picking up on important social cues and showing appropriate emotional congruence and empathic understanding.
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Patient Family & Community EngagementBreaking bad news and the importance of compassionate palliative care of the infant
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Policy & MeasurementBreaking barriers to equity: A conversation with Dr. Julia Iyasere
I was honored to have the opportunity to talk to someone I’ve been fortunate to meet in the past few months and who has taught me incredible things about the topic of equity in healthcare and even more so the idea of health justice, Dr. Julia Iyasere, Executive Director of the NewYork-Presbyterian Dalio Center for
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Culture & LeadershipBreaking the transactional mindset: A new path for healthcare leadership built on a commitment to human experience
The purpose of this paper is to review the dominance of transactional business mindsets and practices today that may foster those challenging environments and assert that the use of Service-Dominant Logic (SDL) demonstrates the importance of human relations in developing effective and sustainable organizational performance. Ultimately it can help us lead differently at all levels
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Innovation & TechnologyBringing patient advisors to the bedside: a promising avenue for improving partnership between patients and their care team
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Culture & LeadershipBuilding national consensus on experiences of care
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Culture & LeadershipBuilding on a decade of hope: Why we must champion the human experience
The pages of PXJ have served a primary purpose, to expand the evidence on patient experience and push the boundaries of innovation in this critical work. But through this commitment, PXJ has seen much more happen. The contributions of our thousands of authors, reviewers and editors have also fostered an environment of connection. PXJ has
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Building patient participation in quality of care through the healthcare stories project: A demonstration program in New York State HIV clinics
There is growing recognition that patients should play a central role in defining, assessing, and improving the quality of healthcare, thereby enhancing patient experiences. Healthcare organizations struggle to meet these goals, which require becoming more patient-centered and patient-involved. The Healthcare Stories Project (HCSP), a demonstration program of the NYS Department of Health AIDS Institute, aimed
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Innovation & Technology
Can an interactive application be used to collect meaningful feedback from paediatric patients and their parents in a hospital setting?
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Environment & HospitalityCan doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation
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