Patient Family & Community Engagement | Pediatrics

Breaking bad news and the importance of compassionate palliative care of the infant

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Patient Family & Community Engagement | Quality & Clinical Excellence

The Impact of Bias on Health Equity and the Human Experience

This paper identifies what bias looks like in healthcare settings and acknowledges its serious and lasting consequences on patient outcomes and overall experience. In this paper, healthcare leaders share what they have learned about addressing bias and the immediate need to begin rebuilding trust with those they serve. Patients and families share their lived experiences
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Culture & Leadership | Patient Family & Community Engagement

Grievance Panels: An Alternative to a Grievance Committee

Lynn Charbonneau MBA, CPXP | Director, Patient Relations and Guest Services, Tampa General Hospital During this webinar, you will learn about a new approach to grievance resolution through the use of grievance panels versus a committee. The approach includes key leaders who can make changes within the organization as a result of patient complaints. This
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Patient Family & Community Engagement

Healing Forward: The Patient. The Provider. The Administrator.

In this PX Blog, I will address the patient experience from a patient’s perspective, mine! Having been diagnosed with cancer, I got empowered by taking charge of my diagnosis. Now thriving, I am living with purpose and passion. As an educator, published author, and patient advocate, my mission is to help others through their journey
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