Beyond patient-centered care: Enhancing the patient experience in mental health services through patient-perspective care
Published November 8, 2016
Related content
-
Patient Family & Community Engagement
Accelerating Patient Connections: Transforming Experience with the F.A.S.T. Method
Published October 12, 2025
Marian Regional Medical Center transformed its emergency department experience using the F.A.S.T. Method—an empathetic communication framework focused on human connection. The F.A.S.T. Method stands for Focus, Acknowledge, Share, and Transfer, which are the critical components designed to enhance patient interaction and satisfaction. Focusing on the patient’s needs from the moment they arrive helps in establishing
Learn more -
Environment & Hospitality | Patient Family & Community Engagement
Transforming the Inpatient Hold Experience Through Partnership
Published April 7, 2026
Discover how collaboration and innovation improved the experience of patients holding in the Emergency Department at Tampa General Hospital. Through PFAC partnership, guest services rounding, volunteer engagement, and technology enhancements, this initiative elevated comfort, communication, and care coordination. Attendees will gain replicable tools to improve experiences in nontraditional care settings. Speakers -Amy Matthews, Manager of
Learn more -
Patient Family & Community Engagement
PFAC Series – Webinar/Panel: Sustaining & Growing a PFAC
Published November 21, 2025
Explore approaches to keep your PFAC thriving over time, expand its influence, and ensure it remains a vital voice in shaping care experiences. Whether you are launching your first PFAC, breathing new life into an existing one, or ensuring long-term success, these sessions will equip you with practical strategies, real-world examples, and expert insights. As
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Beyond patient-centered care: Enhancing the patient experience in mental health services through patient-perspective care