Barriers and facilitators to family participation in the care of their hospitalized loved ones
Published April 25, 2018
Related content
-
Infrastructure & Governance
Let’s collectively raise our voices to say, “We’ve had enough.”
Published November 9, 2020
“Racism is a problem with bad policy, not bad people.”
Learn more -
Infrastructure & Governance
Connection Call: Aligning Volunteer Services and Patient Experience for Maximum Impact
Published September 24, 2025
We all know that the work that volunteers do in our organizations directly impacts patient experience, but that connection isn’t always clear to your patient experience department. So how do you create and amplify that partnership? Join us as we learn from our peers about their partnerships and experience working with patient experience and how
Learn more -
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
Published June 25, 2024

As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more