Culture & Leadership | Global Perspective

Building national consensus on experiences of care

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Culture & Leadership

Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare

Investment in human experience is imperative for healthcare organizations. It is a strategic focus that can lead to great benefits. Those that overlook experience, seeing it as “simply” about satisfaction or survey data, do so at great cost to their organization, team members, and most importantly those we serve – patients. A commitment to human
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Culture & Leadership | Infrastructure & Governance | Innovation & Technology

ED Processes & Improvements: Implementation Best Practices & Outcomes

In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
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Culture & Leadership

A Commitment to Experience Must Reach Across the Continuum of Care

A conversation on patient experience is not restricted to one care setting, nor should it be. People’s healthcare journeys are not singular instances, but most often a series of encounters that while perhaps separate operationally from the delivery side of care, all weave together to frame one experience for a patient, their family members and
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