Beyond credentialing in physician selection: Application of an instrument that measures behavioral aptitude
Published November 20, 2014
Related content
-
Staff & Provider Engagement
I felt more confident that it would work for me: A Grounded Theory of Person-centered Interprofessional Collaboration Based on Patients’ Lived Experiences
Published August 8, 2025
Interprofessional collaboration (IPC) is considered the highest standard of practice for delivering care to patients with multiple, complex, and chronic conditions. Despite reported benefits of IPC, the voice of the care receiver and how or whether they experience IPC is underexplored. Our objective was to examine patients’ experiences with IPC in two rural primary care
Learn more -
Staff & Provider Engagement
The Happiness Advantage: Reenergizing Healthcare Teams to Improve Patient Experience
Published December 18, 2025

In this Learning Bite, Jenn Wells shares how Hancock Health follows the principles from the book The Happiness Advantage to reenergize exhausted teams. Grounded in practical, healthcare-specific examples, this session explores simple mindset shifts leaders can use to build resilience, rekindle joy at work, and create a culture where caring for patients begins with caring for those
Learn more -
Staff & Provider Engagement
Navigating the Journey: Mapping the Highs and Lows of Experience
Published January 9, 2026

At St. Jude Children’s Research Hospital, patient journey mapping helps teams see care through the eyes of patients and families, revealing gaps, reducing anxiety, and turning insight into meaningful improvement.
Learn more