PXE
Showing 17–32 of 87 results
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Patient Family & Community Engagement | Quality & Clinical ExcellenceEmpowering Families in the NICU: The Transformative Impact of Family Integrated Care
Family Integrated Care (FIC) is a transformative approach in neonatal and pediatric units, redefining the landscape of family-centered healthcare. This webinar focuses on the importance of FIC for hospitalized infants, children, and their families. FIC recognizes the integral role of families and encourages their active participation in all aspects of their child’s care, transforming them
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Culture & Leadership | Quality & Clinical ExcellenceEmpowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients
Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between sexual orientation (SO) and gender identity (GI), the importance of related data,
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Patient Family & Community Engagement | Staff & Provider EngagementEngaging Community and Volunteer Partnerships for Health Equity and Experience
Marisha DiCarlo, PhD, MPH | Vice President, Community Engagement, Advocacy and Health, Arkansas Children’s Erica Phillips, MA, CFRE, CAVS | Executive Director, Volunteer Engagement, Arkansas Children’s Through Arkansas Children’s Hospital’s (ACH) 2022 Community Health Needs Assessment (CHNA), implementation strategies were identified to prioritize and plan for evidence-based solutions to address top health needs for children
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Staff & Provider EngagementEnsuring Volunteer Programs Support Patient Experience Initiatives
Melissa Bergin, MLS, M.Ed | Vice President of Training & Implementation, Bespoke Software/VSys One Rachel Carry, Patient Experience Navigator, Sharp Grossmont Hospital Linda Van Fulpen, CAVS | Manager of Volunteer Services, Sharp Grossmont Hospital Karina Vargas, CAVS | Solutions Architect, Bespoke Software/VSys One Volunteers do a lot to improve services for patients but in the
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Culture & Leadership | Staff & Provider EngagementEscalation Management: The Journey to Support a Culture of Mutual Respect
Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about a rise in incivility has the potential to diminish organizational trust and threaten safety and quality of care. This webinar will describe the development of escalation management training that supports colleagues in maintaining a culture of safety that preserves the caring
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Culture & Leadership | Staff & Provider EngagementEvery Conversation Has Consequences
Communication is our currency in healthcare. By focusing on three areas where miscommunication can occur: Patients, Players (team), and Practice, we can break the patterns of expectation, so everyone engages emotionally and becomes loyal, engaged, and committed to the organization’s success. Healthcare is shifting from product-centricity to people-centricity. Those who are adapting to this new
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical ExcellenceFalling on Deaf Ears: Special Considerations for Deaf Patients in Healthcare
Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads to lack of equity and access in their own healthcare or worse,
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Foundations of Volunteer Management (April 2024)
April 16-May 7, 2024 (Tuesdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Foundations of Volunteer Management is a 4-part virtual workshop covering foundational aspects of leading an effective healthcare volunteer program. This workshop consists of four live, online facilitator-led sessions followed by a 30-minute optional question and answer period:
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Foundations of Volunteer Management (February 2024)
February 6-27, 2024 (Tuesdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Foundations of Volunteer Management is a 4-part virtual workshop covering foundational aspects of leading an effective healthcare volunteer program. *Based on Principles of Volunteer Management with expanded content and peer engagement. Learning objectives: – Explore options for expanding
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Culture & Leadership | Staff & Provider EngagementFrom Good to Great: Our Journey to Four-Star Patient Experience
Watch this webinar to discover a hospital’s journey towards achieving a 4-star rating in their patient experience program. Specifically, the case study revolves around the success story of WVU Medicine, which implemented a new patient experience program and was able to improve its satisfaction ratings within two years. The presentation will highlight the importance of
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Culture & Leadership | Innovation & Technology | Patient Family & Community Engagement | Quality & Clinical ExcellenceFrom Words to Wellness: Promoting Health Equity through Translation
This webinar will explore the critical intersection of language access and health equity. This engaging event will cover a range of topics, including: Language Barriers: Address the challenges posed by language barriers and their impact on healthcare access and outcomes. Translation Technology: Discover advancements in translation technology and how they are revolutionizing communication in healthcare.
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Quality & Clinical Excellence | Staff & Provider EngagementGood to Great: A Team Approach to Excellence
In 2023 Hartford HealthCare’s Human Experience Team embarked on a Good to Great (G2G) journey to identify teams that have the biggest impact on the metric of likelihood to recommend. The journey began with an analysis of patient experience and colleague engagement data from inpatient units across Hartford HealthCare. By analyzing data for likelihood to
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Culture & Leadership | Patient Family & Community EngagementGrievance Panels: An Alternative to a Grievance Committee
Lynn Charbonneau MBA, CPXP | Director, Patient Relations and Guest Services, Tampa General Hospital During this webinar, you will learn about a new approach to grievance resolution through the use of grievance panels versus a committee. The approach includes key leaders who can make changes within the organization as a result of patient complaints. This
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Staff & Provider EngagementGrowing Compassion In All Corners of Your Life
Mary Freer, BSW (Hons) | Director, Compassion Revolution If you’re wondering how to sustain your joy and purpose in a world that is experiencing so much turmoil, this webinar is designed for you! This webinar will be grounded in evidence-based understandings of how we can deliver our best in environments that are characterized by high
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Culture & Leadership | Innovation & TechnologyHarnessing Technology for Patient-Centered Rounding: Trends and Best Practices
Watch an illuminating journey into the world of rounding technology within healthcare organizations, spotlighting its role in capturing in-the-moment feedback as part of a comprehensive XM (Experience Management) listening strategy. Delve into the latest tech trends, implementation strategies, and patient engagement tips through practical insights and real-world case studies. Don’t miss this opportunity to gain
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Culture & Leadership | Infrastructure & Governance | Quality & Clinical ExcellenceHealth Equity: The Metronome for Human Centered Care
HEADLINER – 2pm ET / 1pm CT / 12pm MT / 11am PT – As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component
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