Case Study
Showing 33–48 of 81 results
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Patient Family & Community EngagementEnhancing the Patient Experience for People with Disabilities through Diversity and Inclusion Practices
Improving the patient experience for people with disabilities.
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Quality & Clinical ExcellenceFostering Patients’ Confidence to Manage Their Care at Home
In this case study, Banner Health shares the process changes it made to help patients feel more confident in managing their healthcare after discharge. Learn how establishing partnerships, enhancing communication between teams, and embracing a back-to-basics approach drove positive outcomes in patient experience and improved HCAHPS scores.
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Patient Family & Community EngagementFrom Trauma to Transformation: Accident Victim Uses Her Experience to Improve Healthcare
When an accident took Nicole Rakowski from her administrative role at Hamilton Health Services to being a patient, she gained a unique perspective on patient experience and was inspired to make a difference.
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Policy & MeasurementGetting in Front of Potential Harm following Established Safety Protocols
After a concerning patient encounter on the phone, a call center rep followed proper safety protocols to alert her superiors.
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Culture & Leadership | Patient Family & Community EngagementHOW CAN YOU SKIDLS? Raising Awareness Around Patient Belongings
Lost patient belongings are common in healthcare, occurring most often in inpatient units, outpatient units and the emergency department. Memorial Health Regional Services began an initiative dubbed “SKIDLS” as a call to action for staff to take better care of patients’ personal property.
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Environment & HospitalityImprove First Impressions at Your Front Door – Patient Ambassador Rounders Enhance the Patient Experience of a Busy Emergency Department
Nobl rounding platform assists in optimizing workflow of rounds in the ED.
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Innovation & TechnologyImprove Rounding Efficiency to Accelerate Performance Excellence and Enhance the Patient Experience
Improve Rounding Efficiency to Accelerate Performance Excellence and Enhance the Patient Experience
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Infrastructure & GovernanceImproved Patient Communication with Systematic Whiteboard Use
Research has shown the positive impact a well-designed and utilized whiteboard can have on the patient experience.
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Culture & LeadershipImproving Patient Experience by Focusing on “Always” and “Never” Behavior and Language
Improving on the Culture of C.A.R.E.
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Innovation & Technology | Patient Family & Community EngagementImproving the Experience of Surgical Patients Using Asynchronous Video Technology
Staff at Gramercy Surgery Center noticed a number of redundancies in their internal workflows when communicating with patients that were leading to a diminished experience. In an effort to solve the redundancies, they turned to an innovative approach – asynchronous video.
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Environment & HospitalityImproving the Outpatient Infusion Experience with Virtual Reality
How VR can improve experience for infusion patients.
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Environment & HospitalityImproving the Perioperative Experience for Autism Spectrum Disorder Patients
Listening to our patients’ families to enhance the preoperative environment.
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Environment & HospitalityIn-Language Communication Improves Patient & Family Experience
In this case study, a children’s hospital shares how a partnership with a language interpretation service company enabled their organization to better support the diverse languages of those they serve through improved communication.
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Innovation & Technology
Increasing Patient Safety with a Digital Hourly Rounding Solution
In this case study, read about how Bryan Medical Center moved from an outdated paper-based hourly rounding process to an innovative digital solution.
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Culture & LeadershipIt’s More Than Just a Mattress: Multidisciplinary Process Improvement for the Disabled Patient Population
This case study sheds light on how small process changes can make a big difference in creating a positive patient experience without the need for added resources. Tampa General Hospital shares improvement techniques and the investigation methodology used by its multidisciplinary teams to influence an important process change impacting disabled patients.
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Language Access Matters: Caring for Deaf and Hard of Hearing Patients During and Post COVID-19
Healthcare professionals wearing personal protective equipment is a barrier to deaf/hard of hearing patients who rely primarily on facial expression to assist with communication or the few who may lip-read
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