Case Study
Showing 33–48 of 76 results
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Policy & Measurement
Getting in Front of Potential Harm following Established Safety Protocols
After a concerning patient encounter on the phone, a call center rep followed proper safety protocols to alert her superiors.
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Culture & Leadership | Patient Family & Community Engagement
HOW CAN YOU SKIDLS? Raising Awareness Around Patient Belongings
Lost patient belongings are common in healthcare, occurring most often in inpatient units, outpatient units and the emergency department. Memorial Health Regional Services began an initiative dubbed “SKIDLS” as a call to action for staff to take better care of patients’ personal property.
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Environment & Hospitality
Improve First Impressions at Your Front Door – Patient Ambassador Rounders Enhance the Patient Experience of a Busy Emergency Department
Nobl rounding platform assists in optimizing workflow of rounds in the ED.
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Innovation & Technology
Improve Rounding Efficiency to Accelerate Performance Excellence and Enhance the Patient Experience
Improve Rounding Efficiency to Accelerate Performance Excellence and Enhance the Patient Experience
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Infrastructure & Governance
Improved Patient Communication with Systematic Whiteboard Use
Research has shown the positive impact a well-designed and utilized whiteboard can have on the patient experience.
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Culture & Leadership
Improving Patient Experience by Focusing on “Always” and “Never” Behavior and Language
Improving on the Culture of C.A.R.E.
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Innovation & Technology | Patient Family & Community Engagement
Improving the Experience of Surgical Patients Using Asynchronous Video Technology
Staff at Gramercy Surgery Center noticed a number of redundancies in their internal workflows when communicating with patients that were leading to a diminished experience. In an effort to solve the redundancies, they turned to an innovative approach – asynchronous video.
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Environment & Hospitality
Improving the Outpatient Infusion Experience with Virtual Reality
How VR can improve experience for infusion patients.
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Environment & Hospitality
Improving the Perioperative Experience for Autism Spectrum Disorder Patients
Listening to our patients’ families to enhance the preoperative environment.
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Environment & Hospitality
In-Language Communication Improves Patient & Family Experience
In this case study, a children’s hospital shares how a partnership with a language interpretation service company enabled their organization to better support the diverse languages of those they serve through improved communication.
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Innovation & Technology
Increasing Patient Safety with a Digital Hourly Rounding Solution
In this case study, read about how Bryan Medical Center moved from an outdated paper-based hourly rounding process to an innovative digital solution.
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Culture & Leadership
It’s More Than Just a Mattress: Multidisciplinary Process Improvement for the Disabled Patient Population
This case study sheds light on how small process changes can make a big difference in creating a positive patient experience without the need for added resources. Tampa General Hospital shares improvement techniques and the investigation methodology used by its multidisciplinary teams to influence an important process change impacting disabled patients.
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Language Access Matters: Caring for Deaf and Hard of Hearing Patients During and Post COVID-19
Healthcare professionals wearing personal protective equipment is a barrier to deaf/hard of hearing patients who rely primarily on facial expression to assist with communication or the few who may lip-read
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Linguistic Support to Improve the Patient Experience
Improving a communication barrier with patients.
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Culture & Leadership
Listening & Reacting to New Moms: How real-time feedback can improve nurse communications and support individualized care in a post-partum unit
Using leadership rounding to address the needs of post-partum mothers.
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Innovation & Technology | Patient Family & Community Engagement
Listening to Patient Voices – Innovative Data Integrations to Achieve PX Excellence
Successful integration of standard processes and lean methodologies provide a strong basis for personalized patient care at Wellstar Paulding Hospital, but data-driven excellence requires ongoing evaluation and improvement efforts to maintain and exceed prior performance. With their eye on the Baldrige Award for Healthcare, Wellstar Paulding Hospital knew that their current digital rounding platform was not
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