Improve Rounding Efficiency to Accelerate Performance Excellence and Enhance the Patient Experience
Published May 30, 2019
Inefficient rounding not only takes valuable nursing time away from patient care, but also may limit the ability to glean important insights and opportunities for improvement from patient inputs gathered. After a review of providers, the Mayo Clinic team established an innovation partnership with a Minnesota-based patient experience company to automate, schedule, and coordinate all rounding activity.
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Capturing Real-Time Feedback through Patient Text Messaging
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Real-time feedback using digital technology allows an opportunity to improve the care experience of patients while they are still in your care and before they receive any surveys about their hospital stay. Learn how patient texting at Houston Methodist led to greater connections with patients and families, built trust and loyalty and improved HCAHPS scores
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Innovation & Technology
Technology and the Promise of a Precise, Personalized Patient Experience
Published October 3, 2024
Technology has evolved to truly enhance patient care. Today, AI-driven tools allow patients to track wait times, request comfort items, and give real-time feedback, all through their phones. This “precision engagement” improves satisfaction and outcomes, as hospitals can respond more quickly to patient needs. In this learning bite, Vital shares how these technologies also enhance
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Innovation & Technology
Curiosity & Connection: A Generational Approach to Patient Care
Published October 16, 2024

In this PX Marketplace Webinar, Jennifer Baron, CXO of NRC Health, joins us to explore how generational differences are influencing the current state of healthcare. From varying attitudes and beliefs to shifts in patient behaviors, Baron provides a deep dive into the challenges and opportunities these changes present for healthcare organizations. Read the associated paper
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