Environment & Hospitality

Improve First Impressions at Your Front Door – Patient Ambassador Rounders Enhance the Patient Experience of a Busy Emergency Department

The introduction of an engaged and highly trained Patient Ambassador Rounding Program in the ED 24-hours a day for five days a week produced remarkable improvements in nine survey areas of patient experience in the ED of a large academic medical center. Using the Nobl Rounding Platform to track rounds and collect data enabled real-time patient experience trending and concern resolution significantly reducing the number of patient complaints and grievances.