From Trauma to Transformation: Accident Victim Uses Her Experience to Improve Healthcare
When an accident took Nicole Rakowski from her administrative role at Hamilton Health Services to being a patient, she gained a unique perspective on patient experience and was inspired to make a difference.
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Patient Family & Community Engagement
Patients’ reasons for returning unplanned to the Emergency Department
This grant research report explores the reasons why people decide to return to the Emergency Department (ED) after an initial visit and whether their first experience contributes to their decision. The study reveals that building a patient’s trust on the first visit to the ED can have an impact on the patient’s confidence and capability
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Patient Family & Community Engagement
G2G: Moving from Good to Great; A Focused Approach to Improve Colleague Engagement and Patient Experience
By Ellen Harry Imagine a ‘Picture Perfect Room’ with a place for patient belongings, a chair for the provider, therapy equipment, and more; ‘Triad Rounding’ that includes the bedside nurse, provider, and patient; a warm handoff as patients transition throughout the Medical Center; a ‘Close the Loop’ process ensuring all patients are asked if they
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Patient Family & Community Engagement
Strengthening patient-family engagement amidst a pandemic: Lessons learned and paths forward
The COVID-19 pandemic was highly disruptive to healthcare and negatively affected healthcare worker and patient experience on multiple levels. Patient Family Advisors serve an important role in partnering with health systems to improve patient experience, yet the work of many volunteer programs were interrupted by the onset of the pandemic, at a time when integrating
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