Innovation & Technology

Increasing Patient Safety with a Digital Hourly Rounding Solution

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In this case study, read about how Bryan Medical Center moved from an outdated paper-based hourly rounding process to an innovative digital solution.

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A Multilingual Approach to Telehealth and Electronic Records

Cory Markert, Sales Manager at LanguageLine Solutions, shares the impact of providing on-demand interpreters and access to multilingual patient portals on patient experience
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5 Elements Not to Leave Out of Your Language Access Plan

Outcome-based care is changing the healthcare industry. When healthcare systems take a patient-centric approach to care, they can improve patient outcomes and overall satisfaction while also increasing job satisfaction among providers. As providers focus on the patient experience, it’s essential to consider the barriers to health equity that affect limited-English proficient (LEP) patients. LEP individuals
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Innovation & Technology | Policy & Measurement

Using Narrative to Illuminate and Improve Experience

Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
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