Increasing Patient Safety with a Digital Hourly Rounding Solution
Published February 14, 2023
In this case study, read about how Bryan Medical Center moved from an outdated paper-based hourly rounding process to an innovative digital solution.
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Innovation & Technology
How are the vibes? Patient and family experiences of rapport during telehealth calls in palliative care
Published August 2, 2023
Interactions with rapport are considered essential to palliative care and beneficial to patient outcomes. With the current interest in telehealth, more knowledge is needed about rapport during telehealth encounters in palliative care from the patient and family viewpoint. The objective of this study was to explore patient and family experiences of rapport with health professionals
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Innovation & Technology | Patient Family & Community Engagement
De l’écoute à l’action : comment la voix du patient façonne les soins ?
Published September 17, 2026
Webinaire gratuit en français – 17 septembre 2026 | 15 h 00, heure de Paris – Comment la voix du patient façonne-t-elle vraiment la conception des soins ? Cette table ronde réunit des professionnels de santé français qui réinventent l’écoute patient pour améliorer le parcours de soins, au-delà des enquêtes classiques : patients partenaires, ateliers
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Environment & Hospitality | Innovation & Technology
The Hospitality Effect: Creating a Culture to Improve Care & Outcomes
Published August 15, 2024
Complimentary – Elevating a great medical experience to a great patient experience means focusing on creating a great human experience. And that requires hospitality—not just in physical environments, but also in personal connections and experiences that help people feel seen and heard. Incorporating the principles of hospitality into patient care impacts the experience of patients,
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