Getting in Front of Potential Harm following Established Safety Protocols
Published July 1, 2022
There can be some challenges in ensuring staff are safe while remaining committed to resolving complex multi-faceted complaints requiring coordination of numerous processes and staff (i.e., access to care, benefit eligibility, staff courtesy). This is especially challenging when working with patient populations that may have acute, chronic, and severe physical and mental health illnesses.
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Policy & Measurement
From Personal Loss to Global Change: Vita Steina’s Mission to Advance Human Experience in Healthcare
Published June 15, 2026
Jason Wolf sits down with Vita Steina, one of the leading voices advancing human experience across Europe. In this inspiring conversation, Vita shares how the loss of her young son to cancer transformed her life and sparked a mission to improve healthcare for patients, families, and caregivers. From pioneering patient experience efforts in Latvia to
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Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Hard-Wiring Engagement: Embedding Patient and Family Voice through Policy
Published July 28, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – This session brings the webinar series together by focusing on how organizations can hard-wire patient, family, and care partner engagement through organizational policy. Participants will explore policy levers, language, and governance strategies that support long-term sustainment of Domain #5 elements and ensure engagement
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Policy & Measurement
Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience
Published November 12, 2025
This commentary submitted by Patient Experience Journal (PXJ) Associate Editor begins with a simple observation: sometimes, in our effort to measure everything, we miss what’s right in front of us. We look up at the data but fail to notice the larger shape taking form above it, something tall, quiet, and graceful that changes how
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