Improving the Experience of Surgical Patients Using Asynchronous Video Technology
Published December 9, 2022
Staff at Gramercy Surgery Center noticed a number of redundancies in their internal workflows when communicating with patients that were leading to a diminished experience. In an effort to solve the redundancies, they turned to an innovative approach – asynchronous video.
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Patient Family & Community Engagement
Co-Designing a Patient-Facing Version of a Mental Healthcare Pathway for People Receiving Dialysis
Published November 12, 2025
A Community Advisory Committee comprised of nine members with lived experience of kidney failure, identified the need for a patient-facing version of a mental healthcare pathway for people receiving dialysis in Alberta, Canada. Recognizing that healthcare tools to support person-centred care practices should be available in lay language, our team (comprised of Community Advisors and
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Environment & Hospitality | Patient Family & Community Engagement
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2pm ET / 1pm CT / 12pm MT / 11am PT – Discover how collaboration and innovation improved the experience of patients holding in the Emergency Department at Tampa General Hospital. Through PFAC partnership, guest services rounding, volunteer engagement, and technology enhancements, this initiative elevated comfort, communication, and care coordination. Attendees will gain replicable tools
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