HOW CAN YOU SKIDLS? Raising Awareness Around Patient Belongings
Published October 14, 2022
Lost patient belongings are common in healthcare, occurring most often in inpatient units, outpatient units and the emergency department. Memorial Health Regional Services began an initiative dubbed “SKIDLS” as a call to action for staff to take better care of patients’ personal property.
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Culture & Leadership
Shaping the Future of Human Experience with Tyler Gegen
Published September 26, 2025

Jason Wolf sits down with Tyler Gegen to discuss his intentional path into patient experience leadership. Tyler shares how curiosity, relationships, and a focus on humanity continue to shape his work and the future of healthcare.
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Patient Family & Community Engagement
Co-Designing a Patient-Facing Version of a Mental Healthcare Pathway for People Receiving Dialysis
Published November 12, 2025
A Community Advisory Committee comprised of nine members with lived experience of kidney failure, identified the need for a patient-facing version of a mental healthcare pathway for people receiving dialysis in Alberta, Canada. Recognizing that healthcare tools to support person-centred care practices should be available in lay language, our team (comprised of Community Advisors and
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Culture & Leadership
Coming Home to Patient Experience
Published March 26, 2026
Christopher Gomez Customer Experience Coordinator University of Texas, MD Anderson Cancer Center Some people discover their purpose by accident, but others feel it long before they can name it. I grew up caring for my grandparents, never realizing those small moments of compassion would shape my entire career. Years later, after accompanying loved ones through
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