Patient Experience University (PXU) is the premier global learning, development, and credentialing center of The Beryl Institute, equipping individuals and organizations with the knowledge, skills, and certifications to elevate healthcare experiences and drive meaningful change.

Advance Your Impact with CAVS Certification Stand out as a leader in healthcare volunteer management with the Certified Administrator of Volunteer Services (CAVS) designation from The Beryl Institute. The application deadline: November 21 for the January Testing Window May 21 for the July Testing Window Take the next step to get CAVS certified

Upcoming Events Offering PXEs

April 8 @ 2pm ET | Webinar
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience

April 17 @ 2pm ET | Webinar
Experience Management Everywhere

April 22 @ 2pm ET | Webinar
But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program

Webinar Recordings

Programs

On-Demand Courses

A comprehensive collection of courses to build your foundation in experience excellence. 

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Certificate Programs

Patient Experience Leadership  • Patient Advocacy • Volunteer Management

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Fellow in Human Experience (FHX)

Distinguish yourself as a leading practitioner in the field of patient and human experience.

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CPXP Prep

Reinforce your knowledge and get exam-ready.

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CPXP

Achieve the professional designation of Certified Patient Experience Professional (CPXP)

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CAVS

Achieve the professional designation of Certified Administrator of Volunteer Services (CAVS)

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PXEs

Offer and acquire Patient Experience Continuing Education Credits (PXEs)

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Organization-wide Programs

PX 101

Patient Experience 101 (PX 101) equips healthcare organizations with a foundational, easy-to-use learning package to support and enhance your culture of excellence by building patient experience knowledge and skill for all employees across an organization. 

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Workshop: Principles for Experience Excellence

Grounded in the Guiding Principles for Experience Excellence, this workshop delivers essential strategic insights directly to your organization, equipping your team to design a comprehensive experience strategy. 

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International Professional Programs

Offered regionally in local languages, these programs offer global reach and expanded development opportunities for experience leaders and champions around the world.

Especialização em Experiência do Paciente e Cuidado Centrado na Pessoa​​

Brazil | Portuguese​​

(Specialization in Patient Experience and Person-Centered Care)

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Patient Experience, Design & Innovation

La experiencia del paciente como recurso estratégico de innovación y mejora continua

Spain | Spanish​

(The patient experience as a strategic resource for innovation and continuous improvement)​

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