A man and a woman sit together, collaborating at a laptop; a graphic to the right of the image is the logo for patient experience university at the beryl institute

Patient Experience University (PXU) is the premier global learning, development, and credentialing center of The Beryl Institute, equipping individuals and organizations with the knowledge, skills, and certifications to elevate healthcare experiences and drive meaningful change.

Advance Your Impact with CAVS Certification Stand out as a leader in healthcare volunteer management with the Certified Administrator of Volunteer Services (CAVS) designation from The Beryl Institute. The application deadline: November 21 for the January Testing Window May 21 for the July Testing Window Take the next step to get CAVS certified

Upcoming Events Offering PXEs

June 17 @ 12pm ET | Complimentary Webinar
CPXP Informational Webinar: Your Guide to the CPXP Credentialing Process

June 26 @ 2pm ET | Webinar
Developing Multidisciplinary Committees for Patient Experience Effectiveness

July 5 - August 23 | Virtual Program
Fundamentals of Patient Experience: A Development Pathway for Experience Professionals (Arabic/English)

Webinar Recordings

Programs

On-Demand Courses

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A comprehensive collection of courses to build your foundation in experience excellence. 

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Certificate Programs

Patient Experience Leadership  • Patient Advocacy • Volunteer Management

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Fellow in Human Experience (FHX)

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Distinguish yourself as a leading practitioner in the field of patient and human experience.

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CPXP Prep

Reinforce your knowledge and get exam-ready.

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CPXP

Achieve the professional designation of Certified Patient Experience Professional (CPXP)

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CAVS

Achieve the professional designation of Certified Administrator of Volunteer Services (CAVS)

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PXEs

Offer and acquire Patient Experience Continuing Education Credits (PXEs)

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Organization-wide Programs

PX 101

Patient Experience 101 (PX 101) equips healthcare organizations with a foundational, easy-to-use learning package to support and enhance your culture of excellence by building patient experience knowledge and skills for all employees across an organization. 

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Workshop: Principles for Experience Excellence

Grounded in the Guiding Principles for Experience Excellence, this workshop delivers essential strategic insights directly to your organization, equipping your team to design a comprehensive experience strategy. 

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Frequently Asked Questions

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