Authenticx is the new standard for humanizing conversational intelligence in healthcare. By analyzing millions of patient interactions (like voice, chat, or emails), Authenticx reveals hidden barriers, motivators, and strategies so healthcare organizations can make confident, data-backed decisions. In the healthcare space, limited data access hinders process improvement. Our platform can take unstructured data from different sources, aggregate the data, and identify opportunities and disruptions to improve the patient experience. With this data, we can analyze the entire patient population to reveal raw customer feedback without the need for surveys which only have a 5-30% response rate. Our clients can collect ongoing, real-time data without creating friction for the customer. The platform provides categorized insights that direct feedback, sentiment, and brand messaging for teams. In addition, you can also hear audio clips, view testimonials, and understand trends as needed.
Services
Compliance Module
Reduce risk with comprehensive visibility. Insights that help you see what’s happening in interactions between your company and customers to effectively monitor compliance events. How Compliance Leaders use Authenticx Compliance: HIPAA and Customer Privacy, Adverse Event Detection, Call Guide Adherence, and Monitor Product Quality Complaints, Appeals, and Grievances.
Quality Module
Quickly evaluate and improve agent performance. Conversational intelligence tools built for healthcare organizations that want to efficiently and confidently identify disruptions impacting customers across the enterprise. How Operations leaders use Authenticx Quality: Call Center Performance Oversight, Scale QA Infrastructure & Efficiencies, Agent Effectiveness, Coaching and Development.
Insights Module
Uncover what your patients really think. Get the insights you need to build a patient-centric strategy and improve your patients’ perceptions of your organization by leveraging conversational data. How Experience Leaders use Authenticx Insights: Patient Journey Immersion, SDOH Insights, and Drivers of Attrition or Retention & Competitive Insights.
Eddy Effect Dashboard
Tackle obstacles that are ruining patient experience. The Eddy Effect™ Dashboard combats the complexity of healthcare with actionable feedback in a single performance analytics dashboard. Track impactful metrics (call length, sentiment, accuracy, estimated costs, and more) across the organization to eliminate waste and improve patient outcomes.
Sponsored Content
Webinar
Are You Listening? Unlocking Conversational Data to Enhance Patient Experience
“The platform provides a combination of relevant quantified data with emotional weight. We have immediately increased the richness of our insight program because of Authenticx.”
VP of Corporate Development & General Counsel, Leading Company in the Health & Hospital System Industry
“It was incredibly impactful to see our customer interaction data presented in Authenticx, and actually hear our customers’ voices.”
The Beryl Institute does not play the role of broker between the organization and the resource provider, so please contact directly the organizations in the PX Marketplace to inquire about their offerings. The Beryl Institute is not responsible for the outcomes of any arrangements made between the two parties.
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