Sodexo was created in 1966. Today, we are the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play. We believe in creating a better day for everyone to build a better life for all.
Services
Experiencia® by Sodexo
The Experiencia patient experience solutions enable teams to focus on improving the patient experience along the entire patient journey, from the moment they enter the hospital all the way through to their discharge. The rounding platform helps collect real-time feedback about what the patient is experiencing through meaningful, personal conversations, enabling teams to address any concerns immediately and create improvement action plans based on insights from patient conversations.
With predictive insights powered by augmented intelligence, Experiencia leverages science and historic data to better serve the patient today. Root cause diagnostics quickly pinpoint dissatisfaction, integrating patient experience data to arm staff with the right information. In-platform and in-person communication with nursing staff ensures active listening and support for the customer experience. Additionally, Experiencia provides menu design support tailored to customer preferences, fast service recovery and speaking points for staff to foster meaningful patient relationships.
“The benefit is being able to share evidence of patient perception with the team in a neutral and specific way, not personal opinion. The data speaks.”
Patient Services Manager
“It takes the guess work out of what you think is wrong and gives you data to support any changes.”
Nurse Manager
"We can immediately course correct, we can meet that patient and family’s needs, we can fill in any gaps immediately, we’re not waiting 6, 12 weeks etc. to get the patient’s voice back in a survey. That tool has been invaluable.”
Chief of Patient Experience for a Large Hospital System
The Beryl Institute does not play the role of broker between the organization and the resource provider, so please contact directly the organizations in the PX Marketplace to inquire about their offerings. The Beryl Institute is not responsible for the outcomes of any arrangements made between the two parties.
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