Profile
West-Com Nurse Call Systems simplifies care delivery and elevates the patient experience by strengthening communication at every level of care. Our Patient Experience Platform integrates nurse call, mobile communication, workflow automation, patient engagement, and robust analytics into one seamless system—helping care teams work more effectively, respond faster, and engage patients with greater confidence. By reducing communication errors and streamlining workflows, staff can spend more time with patients and build trust through every interaction. At West-Com, we believe clear, timely communication is the foundation of exceptional care—and we make it simple.
Services
Connect™ Nurse Call System
Connect transforms every patient request into a clear, timely communication pathway. Intelligent routing speeds response times, reduces uncertainty, and reassures patients that help is on the way. By giving caregivers real-time visibility into patient needs, Connect strengthens trust, elevates safety, and supports a calmer, more responsive care environment.
Digital Patient CareBoards™
CareBoards keep patients and families informed of care plans, medications, discharge goals, and their care team. This clarity reduces calls, calms patient and family anxiety, and encourages collaboration from everyone entering a patient’s room. Automatic updates also give nurses more time for meaningful bedside interactions that positively impact patient satisfaction.
MobileCare™ Mobile Application
MobileCare brings alerts, workflow tools, and patient access directly to caregivers’ hands. With faster, more accurateresponses, patients experience less waiting, fewer unanswered calls, and an overall stronger sense of connection with their care team.
West-Com Analytics
Analytics turns every patient call and clinical workflow into clear, actionable insights that support better care decisions andimprove the patient experience. Tracking response times and care delays allows leaders to identify bottlenecks and adjust staffing and workflows before a patient feels the impact. The result: safer care, reduced wait times, and better-supported care teams.
"We wanted to improve the whole patient care experience for both our patients and staff members."
- Elizabeth Pastrano , Patient Experience Coordinator, Guadalupe Regional Medical Center
"The technology we received with West-Com is nothing short of life changing. It connects people in a way that other modalities do not come close to matching."
- Ellen Lane, Chief Nursing Officer, Kiowa County Hospital District
"When you have a decrease of 800 calls per month, I promise you feel it. It gives you more time to care for your patients."
- Daphne Blake, Chief Nursing Officer, Guadalupe Regional Medical Center