Profile
Pocketalk is the leading provider of innovative, secure translation solutions designed to solve language-related challenges across a wide range of industries, including education, healthcare, law enforcement and public safety.
Pocketalk’s proprietary language engine, Prism Language Systems, powers handheld Pocketalk devices, the Pocketalk Enterprise App, Sentio, and external integrations, enabling real-time, accurate, hardware-agnostic translations in over 92+ languages. Ventana is the centralized administrative dashboard that provides translation insights and MDM capabilities. With Pocketalk, organizations can rely on secure, integrated solutions in compliance with the highest security standards, including third-party certifications for HIPAA and GDPR.
Pocketalk is committed to improving communication and fostering inclusivity by providing solutions that are cost-effective and scalable, helping organizations make critical decisions, enhance operational efficiency, and better serve diverse populations. Pocketalk is trusted by organizations across the globe such as The Red Cross, Augusta Health, Indiana University Health, and The National Health Service (NHS) in the UK.
Services
Pocketalk Device
Pocketalk is a two-way voice and text device that instantly and accurately translates up to 92 languages. After a one-time purchase, there are no per-translation costs, making it a cost-effective tool that can be used throughout the patient journey, from wayfinding and check-in paperwork to bedside communication and discharge instructions.
Pocketalk Enterprise App
Experience the full capabilities of a Pocketalk device directly on your organization’s deployed Android of iOS device. Streamline workflows by eliminating the need for a separate device. Just like the device, the app meets HIPAA and GDPR compliance, supports ISO 27001 and ISO 27017 standards—critically important in healthcare settings.
Sentio
Our web-based SaaS solution delivering instant and accurate translations available on laptops, smartphones and tablets. Sentio simplifies meeting translations, whether it’s addressing a live crowd or hosting a virtual meeting with a diverse audience. Participants can easily join Sentio for translations in their preferred language on their own device.
Ventana
Ventana gives administrative teams complete control over an organization’s translation solutions through a centralized platform, improving efficiency and ensuring compliance. Ventana provides easy device management by grouping devices and disabling missing/stolen devices and provides real-time analytics and transcription reports that can be exported into a patient file.
“Since implementing Pocketalk, the devices have logged over 15,000 translations, showing how much this solution was needed and how vital it has become in our day-to-day communications at Augusta Health. We’ve also seen a consistent rise in patient satisfaction scores, including higher clinic ratings and more positive feedback on staff friendliness, communication, and compassion. Our staff love it and our patients are happy!”
- Matt Fidler, Director of Patient Experience at Augusta Health, Virginia
“The use of the Pocketalk devices has been helpful for our staff in our health clinics, during environmental health inspections, and in service coordination meetings for early intervention/children with special medical needs visits. These devices have empowered our staff to be more effective in their communications with non-English speaking clients and families.”
- Tracy Fricano Chalmers, Director of Public Health Planning and Emergency Preparedness / Public Information Officer at the Niagara County Department of Health, New York
“The challenge of non-English language communication for our staff has been made significantly easier by deploying the Pocketalk into our surgeries.From supporting staff to register patients at front desk to enabling clear communication in some nursing situations, the Pocketalk has shown to be a valuable addition.”
- Dave Barclay, Managing Partner of the Living Well Partnership, UK