Medallia, with the industry’s #1 enterprise experience management platform, was named “The Leader in The Forrester Wave™: Customer Feedback Management, Q1 2023”. By combining our proprietary data with our leading-edge AI and deep domain expertise, we empower healthcare clinicians and health plans to connect and engage patients, members and team members to drive better, personalized experiences that strengthen relationships, build trust, and foster loyalty.
As a CMS-authorized, multi-CAHPS approved vendor, Medallia provides healthcare organizations with a seamless solution to achieve CMS compliance across all CAHPS programs, avoid reductions in Medicare and Medicaid reimbursements, and ensure consistent delivery of exceptional patient experiences. You can be rest assured knowing that the confidentiality, integrity, and availability of your data is protected according to rigorous industry standards. We possess SOC 2 Type II platform compliance, GDPR/SCCs, CCPA, and HIPAA in addition to HITRUST, FEDRAMP, ISO 27001, 27017, 27018, and 27701. We are also certified for CBPR and PRP.
Services
Patient & Member Experience Optimization
With Medallia, healthcare organizations can:
- Deliver tailored experiences across all touchpoints with real-time signal capture to provide actionable patient and member insights.
- Understand how, when, and where to make improvements by integrating experience signals with operational data.
- Identify and save at-risk patients and members using intelligent speech and AI-driven text analytics.
End-to-End Journey Orchestration
Using Medallia, organizations can:
- Drive patient and member trust and loyalty using a 360° view to personalize experiences across digital and non-digital channels.
- Improve patient and member self-service while reducing cost-to-serve using feedback and digital experience analytics.
- Integrate and analyze patient and member experience data across multiple systems to identify and fix systemic issues.
Physician and Team Member Engagement
Medallia empowers healthcare organizations to:
- Drive continuous improvement and create a culture of service excellence with physician and team member insights.
- Improve retention by leveraging feedback across physician and team member journeys, from hiring to separation.
- Review cross-channel feedback in real-time and distribute it through role-based dashboards to improve physician and team member performance.
Sponsored Content
"With Medallia, we are now able to get real-time feedback and take action on it, with a focus to improve and/or change processes and behaviors."
Tom Laymon
SVP, Chief of Care Delivery Operations
Atrium Health
"We’ve taken and pushed the way that we use comments deeper into the organization. And this has actually proven to be culturally one of the better things we’ve done throughout the organization to make improvements."
Stratis Bahaveolos
Vice President of Engagement
Northwestern Medicine
“Medallia has enabled us to make significant improvements in creating and driving impactful patient experience programs. Our employees are even more motivated now to provide the best possible medical care in all situations because they’re able to see the results of their hard work in real-time.”
Ewa Chorazka
Regional Operations Director
LUX MED