Profile

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

Services

HX Platform

Unite and enliven disparate data on consumer, patient, member, and employee experience, breaking down silos and giving organizations greater insights to power action, while reducing cost and complexity.

  • Gather consumer, patient, member, and employee feedback with continuous listening and digital feedback tools
  • Analyze vast knowledge sets with machine learning and AI
  • Visualize and communicate insights across the organization in one place with easy-to-use tools
  • Act with the right information to make changes in real time

Patient Experience

With vivid dashboards, AI-powered text analysis, and a suite of powerful, predictive analytics tools, learn what’s working for patients—and what’s not. From one platform, prioritize and predict patient needs, reduce friction points, and make precise improvements to patients’ physical and virtual care experience.

Consumer Experience

Acquire, engage, and retain patients with one unified solution. Today’s healthcare consumers have endless choice when it comes to their physicians, hospitals, and healthcare plans. Our fully integrated platform provides the insights and tools to understand market perception of your brand, manage your online presence, and grow your business.

Employee Experience

Listen authentically to your employees at all moments that matter. Track and act on everything related to staff, in one place. Monitor and manage safety, clinical excellence, DEI, patient experience, and workforce information on one platform—with expert support at every step, from gathering feedback to taking action.

“With PG, we've been able to bring a lot under one roof. We no longer need to go through additional steps for approvals and contracting.”

Brian Carlson, VP Patient Experience, Vanderbilt Health 

“PG’s platform has all the tools needed to equip our teams to get real insights from across the entire consumer journey—all in one place.”

Dwight McBee, CXO, Jefferson Health

“Partnering with PG allows us to understand incredibly helpful & relevant data. We’re able to understand the data & survey more broadly, especially the key drivers.”

Jessica Powell, Director of Customer Insights, HealthFirst 

Get in Touch with Press Ganey

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The Beryl Institute does not play the role of broker between the organization and the resource provider, so please contact directly the organizations in the PX Marketplace to inquire about their offerings. The Beryl Institute is not responsible for the outcomes of any arrangements made between the two parties.