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Best Upon Request (BEST) wants your patients to have the best of both worlds: compassionate care and strong medical outcomes. BEST provides on-site concierge services to healthcare organizations nationwide with dedicated programs for patients and guests – including for Emergency Departments and Maternity Units – as well as for healthcare staff. BEST's exclusive concierge training, Serving the Soul®, impacts all your patient experience and employee engagement priorities, thereby creating a truly patient- and family-centric care environment. Our highly trained concierge teams deliver high-touch customer service to your patients. By taking care of any non-medical needs, BEST improves patient flow, safety and the overall experience for patients and guests. For employees, BEST helps save time and decrease stress, resulting in increased staff engagement and commitment to their employer – and more energy for their patients. In business since 1989, BEST is a certified Minority and Women Business Enterprise.

Services

Patient Concierge Services

Make a stay at your hospital feel like home by providing patients, their family members and guests with convenience and errand running services both on and off campus. Fill the gap between social and clinical services without overextending your staff.

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Emergency Department Concierge Services

Improve your ED’s satisfaction rate by managing the non-medical needs of patients and guests so your staff doesn’t have to. Concierges communicate estimated wait-times, provide wayfinding and care and comfort, and run errands – on and off campus.

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Maternity Unit Concierge Services

Differentiate yourself by supporting expecting families from conception to discharge with their pregnancy and delivery to-dos. Win patients for life by offering world-class concierge and errand running services during mom’s hospital stay.

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Employee Concierge Services

Save your hospital staff time and money with a dedicated, on-site concierge team. Service examples include errand running, convenience services, information research, travel and event planning, and home-based help.

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Sponsored Content

Lunch & Learn - ELEVATE PX 2023

Outsource Compassionate Care: How a Concierge Program Elevates PX

What could your hospital achieve with the right PX partner? Learn how innovative health systems are leveraging professional concierge services to successfully elevate patient experience while creating time and opportunity for medical teams to work at top-of-license. From emergency departments to labor and delivery units, concierge services can be seamlessly integrated into various patient care structures and volunteer programs to provide positive, comforting and compassionate patient encounters.

Podcast

Creating a Culture of Caring with Concierge Services

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“[BEST’s] patient concierge program brought us to the next level. We couldn’t have gotten to the 90th percentile without them.”

Ashel Kruetzkamp, MSN, RN

Emergency Services, St. Elizabeth Healthcare

“[BEST] provides another level of service to better meet the needs of the patient and her family, freeing up the parents’ time to bond with their newborn.”

Dawn Hernandez Price, MSN, RN

Director, Maternal-Newborn Services, Providence St. Jude Medical Center

“BEST is the biggest blessing and the most wonderful gift an employer can offer its employees. I’m able to focus completely on my patients.”

Healthcare Employee Customer

Get in Touch with Best Upon Request

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The Beryl Institute does not play the role of broker between the organization and the resource provider, so please contact directly the organizations in the PX Marketplace to inquire about their offerings. The Beryl Institute is not responsible for the outcomes of any arrangements made between the two parties.