Connected: Improving the Patient-Physician Relationship – and Health Care Itself
Published November 30, 2017
This paper explores the value and impact of patient-physician communication in health care. Published in collaboration with the American Association for Physician Leadership®, Connected: Improving the Patient-Physician Relationship – and Health Care Itself – Through Communication, shares insights on the power of shared perspectives in the patient-physician relationship that drive the experience movement forward. The paper provides an overview of the essential patient-physician partnership, the influence of physician leadership and elaborates on key points addressed in this study, including: Recommendations on how to bring your health care teams and organizations back to basics when communicating with patients Insights on how collaboration is a partnership that requires honest dialogue Tips for patients and physicians on how to improve the patient experience Patient and physician voices and perspectives from which to build your organization’s patient experience movement initiatives The paper also offers thoughts and reflections on the barriers to optimal patient experience and provides recommendations for transforming the relationship through communication.
Related content
-
Infrastructure & Governance | Staff & Provider Engagement
At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects
Published November 20, 2025
Have you ever faced an urgent request from a colleague, knowing the perfect volunteer to fill their request but unsure if they are onboarded, trained, and available? This session will explore the creation and implementation of the “At the Ready!” volunteer float pool at Mount Sinai Hospital, highlighting its transformative impact on our response to
Learn more -
Staff & Provider Engagement
PX Champions: Providing Exceptional Experiences by Building Culture & Growing Leaders
Published March 26, 2026
By Breanna Fuller BJC Medical Group At BJC Medical Group, our PX Champions program is an extension of our small team, enabling us to more effectively impact the more than 200 practices we support through virtual meetings and team activities. We ended 2025 by working towards creating exceptional experiences for patients and building a strong,
Learn more -
Quality & Clinical Excellence | Staff & Provider Engagement
Three Strategies to Improve Inpatient PX Performance
Published October 20, 2026
11:00 AM PT / 02:00 PM ET / 07:00 PM London – Patient Experience, now more than ever, is a team sport. It needs true collaboration between hospital executive, physician, and nursing leadership to impact our patients’ experience and build trust in the healthcare system. Performance depends on consistent, reliable communication at the bedside and
Learn more