From Myths to Truths: Reframing Physician Perceptions of Patient Experience

This publication takes an honest and evidence-based look at some of the most common misunderstandings that can prevent clinicians from fully engaging in patient experience efforts—and, in turn, from realizing the positive impact these practices have on quality, safety, and outcomes.

Authored by physician members of our Community Council, the white paper addresses five frequently cited physician myths spanning responsibility, relevance, communication, surveys, and empathy that can hinder progress to healthcare experience improvement. By reframing these myths through evidence and practical insight, they offer five corresponding truths that demonstrate why experience is not an “extra,” but an essential component of delivering quality, compassionate care.