Physician PX Scorecards: Motivating with Transparent Comparisons
Published April 24, 2024
Dr. Taylor Sewell, Medical Director of Patient Experience, shares a new performance scorecard program for providers at NewYork-Presbyterian. This mini-webinar explains the data used to develop the scorecard and how these metrics are helping to shape their provider-led patient experience strategy.
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Staff & Provider Engagement
From Forgotten to Heard: Improving Patient Care in Overcrowded EDs
Published August 7, 2025

After a difficult ED stay, patient advisor Joe helped drive improvements at Tampa General Hospital. With input from PFAC and the Inpatient Hold Steering Committee, changes like comfort kits and 24-hour rounding transformed hallway care. On his next visit, Joe felt heard and cared for.
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Staff & Provider Engagement
Champions of Communication: Improving PX by Empowering Teams through Education
Published October 16, 2025
By Breanna Fuller At BJC Medical Group, the PX Champions Program is an extension of our five-person team, enhancing our ability to impact more than 150 practices we support on a weekly and monthly basis through education, activities, discussions, and follow-ups. Our initial three months of the program during Q4 of 2024 focused on developing
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Staff & Provider Engagement
I felt more confident that it would work for me: A Grounded Theory of Person-centered Interprofessional Collaboration Based on Patients’ Lived Experiences
Published August 8, 2025
Interprofessional collaboration (IPC) is considered the highest standard of practice for delivering care to patients with multiple, complex, and chronic conditions. Despite reported benefits of IPC, the voice of the care receiver and how or whether they experience IPC is underexplored. Our objective was to examine patients’ experiences with IPC in two rural primary care
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