Physician PX Scorecards: Motivating with Transparent Comparisons
Published April 24, 2024
Dr. Taylor Sewell, Medical Director of Patient Experience, shares a new performance scorecard program for providers at NewYork-Presbyterian. This mini-webinar explains the data used to develop the scorecard and how these metrics are helping to shape their provider-led patient experience strategy.
Related content
-
Staff & Provider Engagement
Empowering Frontline Staff in Service Recovery
Published November 12, 2025
Objective: This study aimed to develop and implement a standardized service recovery training program within the VA healthcare system to enhance patient experiences and address grievances effectively. The purpose of the training was to equip VA employees with the necessary skills and knowledge to resolve service issues promptly and empathetically, adhering to the principles of
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
What Does Excellent Look Like?
Published July 15, 2025
This webinar explores how connection and communication directly impact the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and reinforce behaviors that reflect excellence. Participants will learn how to define effective versus ineffective communication, discuss what “excellence”
Learn more -
Staff & Provider Engagement
Transforming Patient Comfort with the Help of Volunteers: A Collaborative Initiative in the ED Hold
Published October 2, 2025
Tampa General Hospital’s volunteer-led comfort protocol in the ED Hold offers small, personalized touches—like aromatherapy and ear plugs—that have created a calmer care environment, improved care experiences, and boosted patient satisfaction.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Physician PX Scorecards: Motivating with Transparent Comparisons
$275.00
ACCESS NOW