Staff & Provider Engagement | Supporting the Workforce

Physician Perspectives on Patient Experience

Investigating the importance of physicians in the overall experience of patients, this paper incorporates numerous views in exploring physician perspectives on patient experience. First, Dr. Latha Shankar shares her knowledge based on hands-on experience in the urgent care setting. She offers insight on the importance of various topics within the scope of patient experience including: – Communication – Active Listening – Lasting Impressions – The Importance of Quality Care Additionally, the paper includes six interviews with respected physician leaders from across the United States that offer thoughtful opinions on the various issues surrounding physician engagement in patient experience. These provocative insights underscore the importance of physicians in all facets of patient interaction.

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