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Reinforcing “I am the Patient Experience”

...or advises in passive intermittent gatherings, instead these individuals apply, are formally trained and then take active roles in various aspects of organizational life from participating in facility or unit...

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Service Excellence – Every Patient, Every Time

...the need to focus on better perceptions of cleanliness in order to perform better on this domain. The solution was simple, asking the patient what aspects of cleanliness were most...

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The Patient Experience Journey: From Warm Welcomes to Fond Farewells

...expected from members of the IFOH staff. Another aspect of cleanliness comes with CEO John Fitzgerald’s “Mr. Clean Rounds”. While focused on unit cleanliness, John, along with his Director of...

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The Power of All: Engaging Individual and Collective Focus to Improve Care Experiences

...all elements that support it. To that end, Lurie Children’s is committed to partnering with kids and families to better all aspects of the hospital experience. Lurie’s Kids and Family...

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The Power of People in Patient Experience Performance

...patient perspective, they do not delineate aspects of experience the way those of us in healthcare might, thus reinforcing the integral nature of quality, safety and service as the full...

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What Will it Take to Build a Culture of Service Among the Medical Staff?

...this team’s ability to design a unit that mimics the many aspects of a warm and homey environment including separate community, living and bedroom spaces. I was also very aware...

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Draws and windfalls: Comparing patient experiences in inpatient telehealth and non-telehealth acute care units

...the environmental aspects of care captured via the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey (quietness and cleanliness of care). Future scholarship should seek to determine the...

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Spanish Translated Resources (Recursos traducidos al español)

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Foundations of Volunteer Management (July 13- August 3, 2023)

...Volunteer Management is a 4-part virtual workshop covering foundational aspects of leading an effective healthcare volunteer program. *Based on Principles of Volunteer Management, now with expanded content and peer engagement....

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Foundations of Volunteer Management (October 4-25, 2023)

...Volunteer Management is a 4-part virtual workshop covering foundational aspects of leading an effective healthcare volunteer program. *Based on Principles of Volunteer Management, now with expanded content and peer engagement....

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