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Meeting People Where They Are – The Essential Power of Serving Those with the Greatest Needs

...asking what is the matter with them. What brings people to seek care; what motivates and inspires them; and what do they aspire to? In understanding and addressing the human...

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A System’s View on the Continuum of Care

...patient experience is reinforced in this session that includes everyone from support staff to RNs and touches all aspects of Baylor’s system beyond hospitals. Judy Cash, Director of Perioperative Services...

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Creating Memorable Moments: A System Effort to Improve Patient Experience

...a unit, department or office. They happen on all shifts. The purpose is to engage the team in discussion about the value of the week, reinforcing the central aspects of...

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Designing Better Experiences with Patient and Family Involvement

...be there days or even months. It is clear Boston Children’s aspires to have its care experiences mirror the innovation it has achieved in clinical care. By supporting a focus...

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Driving a System Experience at the Front Lines of Care

...like to discuss any aspect of their treatment and care. This is just one example about how acting on data can lead to great experience outcomes. It also reinforces the...

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Driving Experience Excellence Through Awareness, Engagement and Implementation

...must be a practiced value in everything we do; Care must be delivered by multidisciplinary teams working in integrated care platforms; Patients must become full partners in all aspects of...

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Improving the Patient Experience in the Emergency Department

...at these examples we see common practices not only found in BC, but rather central to effective emergency care overall. A unique aspect of emergency care in Canada is the...

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The Importance of Connection

...interaction. Selecting talent is perhaps one of the most strategically critical aspects of performance success. Start with the right people and the path forward gets much easier to execute. Culturally...

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Redefining Possible: Lessons from a Specialty Rehab Hospital

...for patients and families, of course, but also for staff. They participated in many aspect of planning all the way down to where the light switches were positioned. The staff...

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Reinforcing a Commitment to Community

...I was born in, but much, much more…Here everyone cares.” A critical aspect of the PFAs success is aligning people’s desire to contribute, their individual skill sets and experience and...

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