Published April 23, 2026
This session takes a deeper dive into how organizations can actively engage patients, families,...
Published April 21, 2026
Let’s face it - SILOs (Separate Interests with Limited Outcomes) are holding us back....
Published April 7, 2026
Discover how collaboration and innovation improved the experience of patients holding in the Emergency...
Published March 24, 2026
For patients and families, getting lost in a hospital can feel overwhelming and it...
Published March 12, 2026
This session provides an overview of CMS Patient Safety Structural Measures with a focused...
Published March 10, 2026
Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors....
Published March 3, 2026
Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights...
Published February 24, 2026
In healthcare, grief is not an exception - it is part of the work....
Published February 17, 2026
"Tell Me 3” is a continuous improvement initiative to promote clear, consistent conversations about...
Published February 3, 2026
Learn how Jefferson Abington Hospital transformed the Emergency Department experience through a volunteer-led Comfort...
Published January 27, 2026
Discover a human-centered, multidisciplinary approach to navigating difficult family interactions in healthcare. This webinar...
Published January 20, 2026
Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in...
Published January 15, 2026
Complimentary - Clear communication is essential for equitable care, but for the approximately 25 million...
Published December 4, 2025
Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial...