Staff & Provider Engagement

When Grief Speaks: Peer-Led Care for Healthcare Workers

Published February 24, 2026

PXE Credit Available

In healthcare, grief is not an exception - it is part of the work....

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Quality & Clinical Excellence

Tell Me 3: Aligning Quality, Safety, and Experience Through Dialogue

Published February 17, 2026

PXE Credit Available

"Tell Me 3” is a continuous improvement initiative to promote clear, consistent conversations about...

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Environment & Hospitality

Comfort in the Chaos: Volunteer Innovation in the Emergency Department

Published February 3, 2026

PXE Credit Available

Learn how Jefferson Abington Hospital transformed the Emergency Department experience through a volunteer-led Comfort...

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Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement

Collaborative Solutions for Managing Challenging Family Interactions

Published January 27, 2026

PXE Credit Available

Discover a human-centered, multidisciplinary approach to navigating difficult family interactions in healthcare. This webinar...

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Innovation & Technology | Staff & Provider Engagement

Creating Human Connection through Artificial Intelligence

Published January 20, 2026

PXE Credit Available

Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in...

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Culture & Leadership | Patient Family & Community Engagement

Inclusive Perspectives: Diversifying Patient and Family Advisory Councils

Published December 4, 2025

PXE Credit Available

Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial...

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Infrastructure & Governance | Staff & Provider Engagement

At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects

Published November 20, 2025

PXE Credit Available

Have you ever faced an urgent request from a colleague, knowing the perfect volunteer...

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Quality & Clinical Excellence | Staff & Provider Engagement

Breaking Barriers: Strategies for Effective Language Access in Healthcare

Published November 18, 2025

PXE Credit Available

Language access is a vital component of ensuring equitable, safe, and high-quality care for...

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Culture & Leadership | Staff & Provider Engagement

Enhancing Provider Communication with the CURO Conversations Model

Published November 4, 2025

PXE Credit Available

Effective communication is vital for exceptional patient care, relying on providers’ integration of communication...

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Culture & Leadership | Patient Family & Community Engagement

National Human Experience Movement Led by SOBREXP in Brazil

Published October 28, 2025

PXE Credit Available

Complimentary - Discover the inspiring journey of Brazil’s National Movement in Human Experience, led...

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Patient Family & Community Engagement | Staff & Provider Engagement

Building Cognitive-Based Compassion into Service Recovery Training

Published October 23, 2025

PXE Credit Available

Traditional service recovery training often focuses on key principles and de-escalation techniques, leaving learners...

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Infrastructure & Governance | Patient Family & Community Engagement

PFAC Restructure: Expanding Councils, Enhancing Quality, Securing Leader Buy-In

Published October 16, 2025

PXE Credit Available

Join us for an in-depth session on innovative strategies for restructuring Patient and Family...

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