Boosting Care Experience in the ED through Volunteers

11:00 AM PT / 2:00 PM ET / 7:00 PM London – Discover how one hospital transformed Emergency Department (ED) volunteers into key members of the care team to enhance patient experience, staff satisfaction, and clinical outcomes. Join this webinar to explore strategies for partnering with clinical leadership, identifying meaningful volunteer roles, and building an effective ED volunteer program. Attendees will leave with practical steps to tailor a program to their organization’s needs.

Speaker: Jacob Persily, MBA, MHA, CAVS | Director, Volunteer Services, Robert Wood Johnson University Hospital

Learning Objectives
-Identify key steps for implementing an effective ED volunteer program to improve patient experience scores.
-Describe the collaboration needed between volunteer professionals and ED clinical leadership to implement an effective volunteer program.
-Identify ED volunteer tasks that align with the needs of your organization.

*This webinar is an encore presentation from ELEVATE PX 2026.

Non-members can purchase webinars at a cost of $49 each.