Moments That Shape Culture: Celebrating Experiences that Foster Belonging, Trust, and Joy
11:00 AM PT / 2:00 PM ET / 7:00 PM London – Join this webinar to explore how small, intentional moments can drive cultural change in ambulatory care. Using the Power of Moments framework, Kaiser Permanente Orange County engaged frontline teams and physician leaders to design meaningful experiences that celebrate belonging, trust and joy. Participants will gain a practical framework and tools to create their own culture-shaping peak moments.
Speakers from Kaiser Permanente, Orange County
-Crispina Chong-Han, MD, Physician Sponsor, Care Experience
-Mary Washburn, MD, MPH | Physician Champion, Care Experience
-Natalie Whitlock, Ed.D, MSHCA | Director, Care Experience and Physician Development, Support, & Wellness
-Paula Borlaza, MPH | Senior Consultant
Learning Objectives
-Recognize how small, emotionally resonant interactions can create lasting impressions and contribute to a culture of empathy, pride, and purpose.
-Develop practical strategies to engage staff and clinicians in co-creating meaningful moments that deepen connection and elevate patient and team experience.
-Design and implement low-cost, high-impact practices that foster shared purpose and strengthen culture across ambulatory care environments.
This webinar is an encore presentation from ELEVATE PX 2026.
Non-members can purchase webinars at a cost of $49 each.
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- Live and On-demand Webinars and Connection Calls
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Moments That Shape Culture: Celebrating Experiences that Foster Belonging, Trust, and Joy
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