Three Strategies to Improve Inpatient PX Performance

11:00 AM PT / 02:00 PM ET / 07:00 PM London – Patient Experience, now more than ever, is a team sport. It needs true collaboration between hospital executive, physician, and nursing leadership to impact our patients’ experience and build trust in the healthcare system. Performance depends on consistent, reliable communication at the bedside and across interdisciplinary care teams. Learn how Bon Secours St. Mary’s Hospital identified and solved the problem of variability in how consistently patients were informed of their daily plan of care. Attend this webinar to learn the three core patient experience interventions focused on standardizing communication processes, enhancing patient understanding of their care plan, and promoting patient empowerment. This webinar will arm you with key tactics to take human experience to the next level.

Speakers
-Megan Jernigan, MBA, CPXP | Director, Accrete Acceleration, Bon Secours Mercy Health
-Muktak Mathur, MD | Hospitalist Medical Director, Bon Secours St. Mary’s Hospital
-Swati Mehta, MD, SFHM, CPXP, FACP | National Director Experience, Vituity

Learning Objectives
-Identify the key drivers of communication variability in inpatient care
-Describe three evidence-informed interventions: collaborative bedside rounds, standardized patient communication tools, and leadership rounding
-Develop a practical action plan for strengthening interdisciplinary collaboration and creating sustainable communication practices

Non-members can purchase webinars at a cost of $49 each.