When one is sick and two need help: Caregivers’ perspectives on the negative consequences of caring
Published April 25, 2017
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Culture & Leadership | Infrastructure & Governance
Developing Multidisciplinary Committees for Patient Experience Effectiveness
Published June 26, 2025

This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
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Infrastructure & Governance | Staff & Provider Engagement
From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Published May 3, 2022
Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
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Infrastructure & Governance
Patient experience in outpatient clinics: Does appointment time impact satisfaction?
Published November 12, 2020
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