What is Projective Identification, and Why Should I Care?
Published July 9, 2023
We’ve all had an experience dealing with someone who is upset or angry. In these uncomfortable situations, it is sometimes difficult to know where the discomfort comes from—us or the other person. The projection of negative feelings from one person into another is what psychiatrists call “projective identification.” In this learning bite, Helen Riess, M.D., explains how healthcare professionals can spot projective identification in stressful interactions with patients and how an empathetic response can lead to a calmer state of mind for both the patient and the clinician.
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A System-Wide Transformation in Human Experience at NSW Health
Published August 19, 2025

Complimentary – Join Anne Marie Hadley, Chief eXperience Officer at NSW Health, for an inspiring conversation. Four years ago, we set out on a bold journey with consumers, carers, families, staff and volunteers to co-create Elevating the Human Experience, a unifying vision that placed kindness, dignity, and compassion at the heart of healthcare across NSW
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Navigating the Journey: Mapping the Highs and Lows of Experience
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At St. Jude Children’s Research Hospital, patient journey mapping helps teams see care through the eyes of patients and families, revealing gaps, reducing anxiety, and turning insight into meaningful improvement.
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