The 3 Keys to Transforming Care Delivery
![](https://theberylinstitute.org/wp-content/uploads/2022/12/The-3-Keys-to-Transforming-Care-Delivery.jpg)
Michelle Giarrusso, Director, PFCC Innovation Center of UPMC, addresses a quality improvement initiative aimed at improving patient satisfaction, outcomes and reducing costs. To deliver value to patients and families, healthcare leaders must learn how to sustain improvement efforts by focusing on three fundamental elements of care delivery.
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