How Can I Help You? Hardwiring Clerks & Receptionists Communication
Published July 26, 2023
Communication. Collaboration. Customer Service. Sutter Health proudly shares how these focus areas helped their frontline staff rediscover the joy in healthcare through back-to-basics training in communication and service behaviors.
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Patient Family & Community Engagement
Peer Mentoring, Camaraderie, and Support (PMCS) of Southern New Jersey: Suicide Prevention using Human Experience and Social Determinants of Health
Published August 8, 2025
Suicide prevention is a high priority for Veterans Health Administration (VHA). Recent data show an increase in suicide rates, especially among Veterans that had not used VHA health services and nor had received any VHA benefits. Meanwhile, data collected for the past two decades reveals a decline in suicide rates among Veterans who were recent
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Patient Family & Community Engagement
PFAC Series – Webinar/Panel: Starting a PFAC
Published September 26, 2025
Learn the foundational steps to create a strong and effective PFAC, from defining purpose and recruiting members to setting up structures for meaningful collaboration. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family Advisory Councils (PFACs) that truly make an impact. Whether you are launching your
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Staff & Provider Engagement
Pediatric Community PX Chat – Engaging Providers in Pediatric Experience
Published November 12, 2025
12pm ET / 11am CT / 10am MT / 9am PT – Connect with your peers in our Pediatric Community to discuss how to engage providers in the pediatric experience. Join The Beryl Institute’s Pediatric Community for an engaging PX Chat as we explore the critical topic of provider engagement. Breakout discussion groups will provide
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