Patient Family & Community Engagement | Staff & Provider Engagement

Navigating the “Perfect Storm”: Leading with a commitment to human experience

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Patient Family & Community Engagement | Quality & Clinical Excellence

Kindness is Good Medicine: Research in Increasing Kind Behaviors in Healthcare

By Jeannette Maré Like many people who are drawn to human experience work in healthcare, I experienced a tragedy that changed everything about how I understand myself. Just before his third birthday, my son Ben died suddenly and unexpectedly of a croup virus. I am not being hyperbolic when I say that I didn’t think
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Environment & Hospitality | Quality & Clinical Excellence | Staff & Provider Engagement

PX Chat: Structuring Your PX Efforts

1pm ET / 12pm CT / 11am MT / 10am PT – How are experience efforts structured within your organization? What works well and what lessons have you learned throughout your experience journeys? Join The Beryl Institute community for an opportunity to connect with your peers and discuss big questions in healthcare centered around the
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Environment & Hospitality | Staff & Provider Engagement

Trust Me: Building Trust Through Humanism and Compassion

Do your patients trust you to provide compassionate care? If they don’t, the impact on the healthcare system can be devastating. Learn the six behaviors that patients and families say are needed to help build trust with their clinicians. Discover the critical role that compassion and humanism play in building trust and improving the human
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