A COVID-19 patient’s experience: Engagement in disease management, interactions with care teams and implications on health policies and managerial practices
Published August 5, 2020
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Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
Ownership at the Frontline: Innovating an Experience Champions Program
Published October 1, 2024

Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
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Infrastructure & Governance
3 Keys to Increasing Appointments in 2021
Published July 20, 2021
Hear recommended best practices and digital solutions to address all three of these areas to boost revenue while also improving patient engagement and outcomes.
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Aligning Experience to Drive Scalable, Sustainable Change
Published June 10, 2025

Complimentary – In today’s complex healthcare landscape, turning insights into meaningful action is critical. This webinar explores how experience alignment tools like journey maps, service blueprints, and prioritization frameworks can uncover hidden risks, align diverse stakeholders, and spark lasting transformation. Attendees will learn how these tools connect clinical, operational, and digital touchpoints, creating a clear,
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