Infrastructure & Governance
A COVID-19 patient’s experience: Engagement in disease management, interactions with care teams and implications on health policies and managerial practices
Related content
-
Infrastructure & Governance
Improved Patient Communication with Systematic Whiteboard Use
Research has shown the positive impact a well-designed and utilized whiteboard can have on the patient experience.
Learn more -
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
2pm ET / 1pm CT / 12pm MT / 11am PT – As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your
Learn more -
Infrastructure & Governance
Barriers and enablers of patient and family centred care in an Australian acute care hospital: Perspectives of health managers
Learn more