Infrastructure & Governance

A COVID-19 patient’s experience: Engagement in disease management, interactions with care teams and implications on health policies and managerial practices

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Infrastructure & Governance

Storytelling at board meetings: A case study of co-developing recommendations

In healthcare, stories shared by patients often provide details and insights into experiences of illness and care. Stories are a way to educate healthcare providers and others to improve care and systems to become more patient and family centred and to better meet patients’ needs and priorities. Telling stories may bring benefits to both storytellers
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Culture & Leadership | Infrastructure & Governance

Phoneside Manners: Strategies for Effective Communication

As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
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Infrastructure & Governance

Let’s collectively raise our voices to say, “We’ve had enough.”

“Racism is a problem with bad policy, not bad people.”
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A COVID-19 patient’s experience: Engagement in disease management, interactions with care teams and implications on health policies and managerial practices

Related content

Storytelling at board meetings: A case study of co-developing recommendations

Phoneside Manners: Strategies for Effective Communication

Let’s collectively raise our voices to say, “We’ve had enough.”

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A COVID-19 patient’s experience: Engagement in disease management, interactions with care teams and implications on health policies and managerial practices