Identifying Stigma and Inequities in Care Delivery and Experience
Published July 8, 2021
Tanya Lord, PhD, MPH | Director of Patient and Family Engagement, Foundation for Healthy Communities
Carrie McFadden, MPH | Project Coordinator, Foundation for Healthy Communities
Co-design, a powerful method to ensure the lived experience is at the heart of improvement, is quickly growing in popularity but some populations are still grossly underrepresented. As the opioid and substance use epidemic continues to ravage the lives of people across the globe, healthcare providers struggle to care for patients with a history of Substance Use Disorder (SUD). Individuals with a SUD, especially those who are currently using, are rarely integrated as a part of efforts to hear the “patient voice”, nor typically included in co-design improvement methods. This is a tremendous missed opportunity for community members, patients and staff alike. This interactive webinar explores the results of an EBCD project, done virtually, that took an innovative approach to recruit individuals who use or have a history of using substances. The results led to changes around reducing stigma and increasing equity of care. Join us to understand EBCD lessons learned, the results of this project and how this method can be easily adapted for other populations who have historically been excluded in standard patient and family engagement strategies.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Patient Family & Community Engagement
Leveraging PFACs to Strengthen Emergency Department Care
Published May 28, 2026
This webinar will describe how Mount Sinai’s Department of Emergency Medicine conceived, launched, and sustained a system-wide, Emergency Department–focused Patient and Family Advisory Council (PFAC). We will explore how the PFAC’s work moved beyond the traditional “PX silo” to influence ED operations, quality, research, digital tool development, and medical education. The session will highlight the
Learn more -
Innovation & Technology | Patient Family & Community Engagement
Transforming Patient Care: Expanding Equitable Language Access with AI Across Every Touchpoint
Published January 15, 2026
Complimentary – Clear communication is essential for equitable care, but for the approximately 25 million Americans with limited English proficiency (LEP), language remains a major barrier to safety and quality in healthcare. Though hospitals have improved clinical translation, most language access programs stop at the exam room door. Non-clinical staff—including reception and food services—often lack the
Learn more -
Patient Family & Community Engagement
“Psychosocial Dimensions of Living with Hep B: Notes from the Field The Lived Experience of a Mother Raising a Daughter with Hepatitis B”
Published August 8, 2025
What follows is based on the interweaving of three points of view each of which contributes to an understanding of the experience of living with Hepatitis B: (i) as the mother of a daughter who was diagnosed with HBV at 5 months and who still, at age 22, carries traces of the surface antigen in
Learn more