Understanding Care Transitions Before, During and Following COVID-19: Patient/Family, Care Provider and System Experiences (2019 to 2022)
Published July 26, 2023
Transitions in care involve more than just moving patients between care settings and providers. It encompasses communication, information, navigation, preparation and having choices in services and programs – especially during a pandemic. In this research paper, grant recipient Albert Health Services shares their two-year project to identify the key experience measures for patients, families and care providers regarding transitions in care before, during and following COVID-19. If you’re responsible for care coordination and safe patient transitions, this is a must-read for you.
Related content
-
Patient Family & Community Engagement | Quality & Clinical Excellence
Breaking Barriers: Advancing Language Access Through Rounding
Published March 3, 2026
Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights how daily visits from interpreter teams improve communication, empower patients to request interpreters, and strengthen advocacy. Learn practical methods for building inclusive systems that meet Joint Commission standards and promote equitable, patient-centered care. Speaker: Lyndsey Newman, MBA, MHA, LSSGB | Director,
Learn more -
Patient Family & Community Engagement
Amplifying Youth Voices: The Importance of Direct Pediatric Patient Feedback
Published March 12, 2026
Alexa Petta, Child Life Specialist The Hospital for Sick Children (SickKids) The collection of experiential survey data is a practice all too familiar in Patient and Family Experience (PFX). Surveys allow institutions to collect large amounts of quantifiable data through resource-lite methods, illuminating strengths and opportunities that improve the quality of care. Who does the
Learn more -
Patient Family & Community Engagement
Leveraging PFACs to Strengthen Emergency Department Care
Published May 28, 2026
This webinar will describe how Mount Sinai’s Department of Emergency Medicine conceived, launched, and sustained a system-wide, Emergency Department–focused Patient and Family Advisory Council (PFAC). We will explore how the PFAC’s work moved beyond the traditional “PX silo” to influence ED operations, quality, research, digital tool development, and medical education. The session will highlight the
Learn more