Exploring descriptive characteristics of a patient experience leader within a hospital setting: A multimodal approach

Have you ever wondered what behavioral competencies may help you identify, develop and retain your PX leaders? In this research study, Northwell Health looks at the common qualities and traits shared by their hospital’s successful “Culture Leaders.” Through a multi-modal approach, the study reveals the top leadership style of those at the helm of this important work and explores their key traits, skills and characteristics, important considerations you can apply to your PX talent acquisition efforts.