PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – May 2021
Published May 1, 2021
This report reveals that consumer ratings for the quality of healthcare in America has dropped by ten-percentage points since Q4 2020, with less consumers who state that healthcare quality is “very good” or “good.” Healthcare consumers also continue to cite costs as one of the top three most important healthcare issues. Yet, overall, experience remains vital to consumers, with 94% citing that healthcare experience is of great importance.
Related content
-
Policy & Measurement
Understanding the care experiences and support needs of UK adults treated in hospital for meningitis
Published April 30, 2025
Background: Meningitis often results in ongoing and multifaceted after-effects, which can impact many aspects of people’s lives, yet relatively little support and follow-up is offered. This study explored post-treatment meningitis care experiences of UK adults aged 16 and over following a recent stay in hospital for meningitis. Methods: A survey was designed to ask about hospital
Learn more -
Policy & Measurement
Consumer Perspectives on Patient Experience 2024
Published October 8, 2024
The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing the most comprehensive and broad collection of voices ever captured for this global study. As a follow-up to earlier studies from 2018 and 2021, the 2024 report confirms that what remains important to people around the world are the
Learn more -
Policy & Measurement
Patients’ experiences of triage and waiting in emergency departments: A cross-sectional survey
Published November 12, 2025
Objective: Patient experience is a core aspect of care quality. Patient experiences of emergency departments (EDs) have been examined, but there has been less focus on ED triage and waiting areas, often patients’ initial point of contact with a health service. This study aimed to understand patients’ experiences of ED triage and waiting room. Methods:
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. - May 2021