Policy & Measurement

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – May 2021

This report reveals that consumer ratings for the quality of healthcare in America has dropped by ten-percentage points since Q4 2020, with less consumers who state that healthcare quality is “very good” or “good.” Healthcare consumers also continue to cite costs as one of the top three most important healthcare issues. Yet, overall, experience remains vital to consumers, with 94% citing that healthcare experience is of great importance.