Policy & Measurement | Patient Advocacy

And the Survey Says…: A Qualitative Exploration of the Perspectives of Nurse Managers Who are Accountable for Patient Experience Measures

Name: And the Survey Says…: A Qualitative Exploration of the Perspectives of Nurse Managers Who are Accountable for Patient Experience Measures
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Published February 26, 2024

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By examining nurse manager accountability for patient experience measures, this study seeks a deeper understanding of nurse managers’ perceptions of patient experience measures and how these measures drive organizational communication behaviors. Funded through The Beryl Institute’s Grant Program for scholars, Lisa Huddleston, Ph.D., explores whether hospitals use patient experience scores as intended — to guide improvement.

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And the Survey Says…: A Qualitative Exploration of the Perspectives of Nurse Managers Who are Accountable for Patient Experience Measures

Related content

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Assessing patient satisfaction with the services provided under the National Health Insurance Scheme at the Outpatient Department of the Levy Mwanawasa University Teaching Hospital in Lusaka, Zambia.

Care Partners as Essential Team Members in Safe Care

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And the Survey Says…: A Qualitative Exploration of the Perspectives of Nurse Managers Who are Accountable for Patient Experience Measures