PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – December 2021
Published December 1, 2021


In this report, the impact of COVID-19 continues to be explored along with such topics as health system perceptions and trust, comfort in seeking care and consumers’ ratings for quality of care and experience.
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Policy & Measurement
Association Between Clinicians’ Average Patient Length of Stay and Patient Experience Scores
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Objective: Given the current emphasis on patient-centered care, emergency physicians are seeking ways to improve patients’ experience in the emergency department (ED). Length of stay (LOS) in the ED has previously been associated with patient experience ratings, however there is limited literature on this relationship at the clinician level. The objective of this study was
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Culture & Leadership | Policy & Measurement
The Treatment Impact: Cultural Inclusivity in a Modern World
Published October 26, 2023

Complimentary – Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact
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Policy & Measurement
Co-developing a Paediatric Patient Reported Experience Measure: The Perspectives of Children and Young People
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Paediatric Patient Reported Experience Measures (PREMs) are tools that capture what children and young people (CYP) value in their healthcare and promote their involvement in clinical decision-making. A standardised paediatric PREM could improve quality of care for CYP across hospital settings, but CYP are rarely included in the development of PREMs. This study aimed to
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