PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – March 2022
Published March 1, 2022


This report continues to track the impact of COVID-19, revealing consumer perspectives on such topics as comfort in returning to seek care, issues influencing their decision-making, visitation policies and experiences with healthcare incivility.
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Policy & Measurement
Factors Influencing Patient Satisfaction with Zambia’s National Health Insurance Scheme: A Systematic Literature Review using Empirical Evidence from Nigeria and Ghana
Published November 13, 2024

Universal Health Coverage (UHC) has become important for African nations as they strive to provide equitable healthcare access to all citizens. Implementing a successful National Health Insurance Scheme (NHIS) is crucial to achieving this goal. In pursuit of achieving UHC, Zambia launched the NHIS in 2019 with the ambitious goal of reaching 100% coverage by
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Policy & Measurement
Leveraging patient experience measures as surrogate outcomes to evaluate health care interventions
Published August 2, 2023
Patient experience quality measure scores are widely accepted as outcomes in health services research. For some patients and in some settings, such as hospice care, they can be the most important outcomes. While these measures are widely used, the potential to use them as surrogate outcomes in a clinical trial sense has gone under-recognized. The
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Policy & Measurement
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – February 2025
Published February 11, 2025

The topics we explore in this issue look deeper into how consumers understand and engage in healthcare. Highlights underscore major opportunities in three areas: improving how people make healthcare decisions, prioritizing shared decision-making in healthcare organizations, and strengthening support for caregivers as vital members of the healthcare system.
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