Adjusting Volunteer Week Celebrations in 2021
Published January 13, 2021
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Staff & Provider Engagement
Monthly Member Meet-up (December 2026)
Published December 2, 2026
9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All
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Staff & Provider Engagement
Navigating the Journey: Mapping the Highs and Lows of Experience
Published January 9, 2026
At St. Jude Children’s Research Hospital, patient journey mapping helps teams see care through the eyes of patients and families, revealing gaps, reducing anxiety, and turning insight into meaningful improvement.
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Staff & Provider Engagement
The Happiness Advantage: Reenergizing Healthcare Teams to Improve Patient Experience
Published December 18, 2025
In this Learning Bite, Jenn Wells shares how Hancock Health follows the principles from the book The Happiness Advantage to reenergize exhausted teams. Grounded in practical, healthcare-specific examples, this session explores simple mindset shifts leaders can use to build resilience, rekindle joy at work, and create a culture where caring for patients begins with caring for those
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