Adjusting Volunteer Week Celebrations in 2021
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence | Staff & Provider Engagement
Leader Rounding: A Proactive Approach to Improve Experience
The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback.
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Culture & Leadership | Staff & Provider Engagement
How Teamwork Improves Patient Experience in the Emergency Department
Discover how teams at AdventHealth Deland and AdventHealth North Pinellas improved experience in the emergency department. AdventHealth Deland will share how an integrated team approach can drive outcomes in a positive direction while creating a healthy work environment. AdventHealth North Pinellas will encourage emergency department leaders to openly discuss challenges with consumer experience and empower
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Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
How Daily Huddles Launch Conversation to Drive Metric Improvement
Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our
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