Caring for our Children: A Look at Patient Experience in a Pediatric Setting

This PX paper examines evidence of successful patient experience practices in pediatric settings and highlights key findings to help organizations achieve their experience goals. The paper is grounded in a two-part research project consisting of eight focus group interviews with members of the Institute’s Pediatric Council as well as a survey of 142 pediatric organizations. In the absence of a mandated pediatric HCAHPS survey in the United States, the study sought to gather key measures in pediatric organizations as a means to benchmark and share improvement efforts that would enhance patient experience across the pediatric community.