PXE

Showing 1–16 of 95 results

Infrastructure & Governance | Policy & Measurement

A Global Perspective on Experience Excellence: Examples from Around the World

Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement

A System-Wide Transformation in Human Experience at NSW Health

Global Headliner Webinar Series (Complimentary) – Join us as we reflect, reconnect, and recommit to elevating the human experience—not as an initiative, but as a way of being. Tuesday, August 19, 2025 10:00 PM EDT – Eastern Daylight Time (New York) Wednesday, August 20, 2025 12:00 PM AEST – Australian Eastern Standard Time (Sydney, Melbourne,
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Culture & Leadership | Staff & Provider Engagement

A Toolbox for Work-Life Balance

Do you ever feel like you live at work? Do you have a difficult time getting in enough “ME Time” to balance work and life? In this webinar, we will consider some of our roadblocks that get in our way and identify techniques to support living a more balanced, fulfilled life. Utilizing the Fish! Philosophy
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Patient Family & Community Engagement | Quality & Clinical Excellence

ACR Patient Friendly Animations: Empowering Patients in Radiology

This webinar will review an initiative by the American College of Radiology Patient and Family Centered Care Commission to engage patients and empower them in their care. Most patients do not have the medical knowledge to understand the appropriate use of imaging tests for their clinical condition. To help address this issue, the ACR created
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Culture & Leadership | Patient Family & Community Engagement

Adapting Rounding Programs Over Time: How Leading Organizations Evolve to Excel

One commonality among organizations excelling at rounding is their proactive approach towards the process. They avoid letting it become stagnant and, instead, show genuine commitment to utilizing rounding to improve outcomes. These organizations understand the importance of evolution and adaptation, continually shaping their rounding practices over time to curate processes that work best for their
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Culture & Leadership | Infrastructure & Governance

Aligning Experience to Drive Scalable, Sustainable Change

In today’s complex healthcare landscape, turning insights into meaningful action is critical. This webinar explores how experience alignment tools like journey maps, service blueprints, and prioritization frameworks can uncover hidden risks, align diverse stakeholders, and spark lasting transformation. Attendees will learn how these tools connect clinical, operational, and digital touchpoints, creating a clear, shared understanding
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Culture & Leadership | Staff & Provider Engagement

Aligning Volunteer Programs with the Changing Landscape of Healthcare

Volunteerism in healthcare is an ever-changing landscape that requires assessment and realignment to ensure programs and needs within the health system remain relevant. In this session, participants will learn how to proactively participate in health system goals, the process for assessing and tracking their program efficacy, and how to align volunteer impact directly to the
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Patient Family & Community Engagement | Quality & Clinical Excellence

Amplifying the Voices of Those with Lived Experience: The Key to Transforming Healthcare

Across the world, we are seeing changes and transformation in our health care systems. How do we endeavor to understand the value of the voices of people with lived experience (PWLE) in this transformation? How can we best engage them from boardroom to bedside as part of a system-wide and embedded process? How can amplifying
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Culture & Leadership | Patient Family & Community Engagement

Applying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners

Watch this webinar to learn about the Patient Experience Partner (PXP) Program at North York General Hospital (NYGH), a 480-acute care bed community academic hospital in Toronto, Ontario, Canada. The presenters will provide an overview of a specialized volunteer program for the purpose of informing hospital service design through the patient and caregiver lens. PXPs
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Infrastructure & Governance | Innovation & Technology

At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects

2pm ET / 1pm CT / 12pm MT / 11am PT – Have you ever faced an urgent request from a colleague, knowing the perfect volunteer to fill their request but unsure if they are onboarded, trained, and available? This session will explore the creation and implementation of the “At the Ready!” volunteer float pool
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Patient Family & Community Engagement | Staff & Provider Engagement

Building Cognitive-Based Compassion into Service Recovery Training

2pm ET / 1pm CT / 12pm MT / 11am PT – Traditional service recovery training often focuses on key principles and de-escalation techniques, leaving learners with theoretical knowledge but lacking practical implementation skills. In response to rising workplace violence and increasing complaints, we redesigned our service recovery training to incorporate cognitive-based compassion training. This
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Innovation & Technology | Patient Family & Community Engagement

Building Trust in Healthcare: Insights from UAB Medicine’s Humanistic Care Study

Join Chris Brainard, Associate Vice President at UAB Medicine, and Amber Maraccini, VP of Healthcare Executive Advisory at Medallia, for a fireside chat on UAB’s innovative strategies to build trust in patient care. Explore how provider behaviors—like listening patiently and showing empathy—improve trust, outcomes, and patient experiences. Learn about the Medallia-Arnold P. Gold Foundation Humanism
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Environment & Hospitality | Infrastructure & Governance

But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program

It’s easy to fall into a routine in Volunteer Services. But what if you could get free help to elevate your program and team? Learn how to conduct an effective SWOT analysis and gain valuable insight to help keep you at the top of your game. Alex Seblatnigg, CAVS, CPXP | Director of Volunteer Services
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Patient Family & Community Engagement | Staff & Provider Engagement

Co-Creating Change Using Storytelling

During this webinar members of the Global Patient and Family Advisory Board (GPFAB) will demonstrate how telling stories instead of creating guidelines for healthcare professionals will improve patient outcomes. The GPFAB has created a unique storytelling guide that will help healthcare professionals understand the principles of sharing patient/care partner lived experience through storytelling and how
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Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement

Compassion Rounds: Connecting with Patients and Families Beyond a Diagnosis

During a hospitalization, medical rounds address the patient’s physical needs but often fall short of addressing emotional and spiritual needs. Compassion rounds is an innovative program that focuses on a patient’s mind, body and spirit. It assists families in finding hope, strength, and peace. The goal is to empower patients and families to learn new
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Patient Family & Community Engagement | Staff & Provider Engagement

Connecting Compassion for Patients with Health Care Worker Wellbeing

2pm ET / 1pm CT / 12pm MT / 11am PT – As a CPXP and recent cancer survivor, I encourage my fellow CPXPs to embrace patient suffering and take on the responsibility of fostering true compassion to reduce it. This presentation will explore: understanding who patients are, what they need, and how compassion can
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