Engaging and Reengaging Patient & Family Advisors (PFAs)

Inspired and guided by the work of The Beryl Institute GPFAB, PXPF Patient & Family Partnership Workgroup and sparked by community PX chats, this resource center is designed to provide the support and resources needed as members address the engagement/reengagement of Patient and Family Advisors (PFAs) through various ways in their organizations.

The value of patient and family partnerships

The Beryl Institute community calls on health system leaders and organizations to commit to the industry standard of ensuring formal, intentional, and continuous partnerships with patients, families, and care partners.

The more than 60,000 members of The Beryl Institute community, representing the voices of patients, families, care partners, and patient experience practitioners, endorse a holistic approach to partnering with patients, families, and community members through formal Patient and Family Advisor (PFA) programs including councils, focus groups, ad hoc advisors, and co-designers. Beyond their contributions to improvement and co-design, patient and family advisors provide depth and perspective to patient feedback beyond survey results.

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Upcoming Events

Inspired by the work of The Beryl Institute GPFAB, PXPF Patient & Family Partnership Workgroup, and sparked by community PX chats, a series of monthly PX Chats focused on various stages of the PFA/PFAC engagement have been scheduled.

August 6, 2025

PFA/PFACS: New/Getting Started

Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around new and getting started with PFAs and PFACs in their organizations. 

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Patient and Care Partner Community

Providing a supportive space for patients, families and care partners.

Fundamental to all we do at The Beryl Institute is understanding, supporting and acting on the lived experience of those receiving care. In partnership with our Global Patient and Family Advisory Board, we offer this community as a place for Patient and Family Advisors (PFAs), patients and care partners, defined as a patient’s circle of support, to make connections and find resources curated and created by their peers. 

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Recommended Resources

Advancing PFAC Initiatives, Effectiveness & Visibility Through Strategic Planning & Annual Assessment

A senior co-chair of the Family Advisory Council at Boston Children’s Hospital shares how a mission

The intersection of diversity, equity, and inclusion with pediatric Patient and Family Advisory Councils

The Power of PFAs: Patient Voices Can Drive Change

If your organization is looking to build or rebuild a Patient and Family Advisor Program, this

PFAC Panels for Maximum Patient Participation

Patient and Family Advisory Councils (PFACs) provide essential insights for enhancing patient experience metrics. However, challenges

Building & Sustaining an Effective PFAC

Whether you are building your first PFAC or wanting to sustain an existing one, this learning

The tensions between healthcare providers and patient and family advisory committees (PFACs): A comparative health system analysis between England and Ontario

There has been a proliferation of patient engagement (PE) in healthcare activities. However, the concept of

Invite and Activate Partnership

Explore the Second aim in the Care Teams segment of The New Existence: Invite and Activate

PFACs in 2024: Renew, Restore, and Revitalize for a Patient-Centric Future

By Deborah Ventz-Migneco Healthcare institutions, recognizing the pivotal role of Patient Family Advisory Committees (PFACs), understand

Advanced Approaches to Patient and Family Council Advisor Engagement: Partnering with Healthcare Providers

Hear an overview of PFA engagement strategies employed by top PFE-performing organizations across the country.

Preparing Members of a Patient and Family Advisory Council

This training is designed for those who have already built a solid structure for PFA engagement

Fundamentals of Planning and Launching a Patient and Family Advisory Council

Learn the concrete strategies to design, implement and sustain an effective Patient/Family Advisory Council (PFAC) Program.

Reimagine Design Lab: A PFA Co-design Program

Learn strategies for creating a PFA co-design program that enables patients and families to participate as

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